Request A Comfort Adjustment Form:
Free 100-Night Comfort Adjustment Program
If for any reason, you are not completely satisfied with the comfort or firmness of your new Yankee Mattress Company mattress within 100 nights of receiving delivery or pickup, we will change the upholstery to better suit your comfort requirements.
THIS FREE ADJUSTMENT IS ONLY AVAILABLE ONCE.
First, sleep on it.
From our extensive experience, we know that it takes time to get accustomed to a new mattress. Therefore, we ask that you sleep on your new mattress for at least 14 nights before requesting an adjustment. Many individuals find that after a few weeks of use, the comfort of the mattress significantly improves.
However, if after 14 nights you would like to have your mattress made either firmer or softer:
1.) We will change the upholstery to make the mattress either slightly firmer or slightly softer.
2.) We will not work on a mattress that is stained or soiled in any way.
3.) There is no charge for this service.
4.) The appearance of your mattress will change very little or at all.
5.) The free adjustment is only available once.
6.) Only the original purchaser may participate in the program.
7.) You will need to deliver the mattress back to our workshop for this program. If you are unable to transport your mattress to our factory, we would be happy to provide round-trip transportation for an additional fee. This service would include pick-up of your mattress, transportation to our factory, and re-delivery back to your home. This already reduced delivery charge is non-negotiable.
*Due to the amount of delivery time required for this service, we ask that you plan to be without the mattress for at least two nights.
Fill out the form to start a claim for the 100-Night Comfort Adjustment.
Disclaimers
Mattress must not be soiled or stained in any way. Yankee Mattress Company reserves the right to refuse adjustments on any mattress that is stained and/or soiled.
Comfort Adjustments are only available on products purchased at Yankee Mattress Company.
Upholstery materials added during this adjustment are at the sole discretion of Yankee Mattress Company.
Comfort Adjustment programs are not offered on floor samples or discontinued products.
Only the original purchaser may participate in the program.
Lifetime Comfort Adjustment Program
ADJUST THE FIRMNESS / COMFORT ANY TIME DURING THE MATTRESS WARRANTY.
The Lifetime Comfort Adjustment program kicks in on the 101st night of use, after the Free 100 Night Comfort Adjustment program ends. “Lifetime” is defined by the terms of the warranty as printed on the law tag of your mattress. For example, let’s say your mattress has a 10-year warranty. You can take advantage of the Lifetime Comfort Adjustment program until 10 years past the day you purchased the mattress.
If you believe an adjustment would be beneficial, Yankee Mattress Company will add/remove either firm or plush upholstery materials to the comfort layer of your mattress. This is not a complete rebuild, but a refreshing of the mattress in an attempt to better fit your comfort preference. Just as the “100 Night Comfort Adjustment” states, the physical appearance of the mattress will change very little.
PLEASE READ THE FOLLOWING DETAILS REGARDING THE LIFETIME ADJUSTMENT PROCESS:
This is a ONE-TIME adjustment during the warranty period of the mattress, the length of which is printed on the law tag (5/5 for 5-year, 10/10 for 10-year, etc.).
This adjustment can only make your mattress firmer or softer than its current state. Any new padding added will be similar in quality to what was in the mattress when it was originally made.
There is a fee for the Lifetime Comfort Adjustment program. Please contact our customer service for the adjustment cost.
Disclaimers
Mattress must not be soiled or stained in any way. Yankee Mattress Company reserves the right to refuse adjustments on any mattress that is stained and/or soiled.
Comfort Adjustments are only available on products purchased at Yankee Mattress Company.
Upholstery materials added during this adjustment are at the sole discretion of Yankee Mattress Company.
Comfort Adjustment programs are not offered on floor samples or discontinued products.
Only the original purchaser may participate in the program.